Terms & Conditions – LuxoMedia

1. General

These Terms & Conditions (“Terms”) govern the services provided by LuxoMedia (“we,” “our,” “us”). By subscribing to or purchasing our services, you (“the client”) confirm that you have read, understood, and agreed to these Terms.

2. Services

• We provide digital content services such as video production, audio production, and express website creation.
• Services are based on predefined packages (e.g., 10 videos, 20 videos, audio, express website) as displayed in our price list.
• After purchase, you will receive a questionnaire to supply necessary materials (texts, instructions, logos, etc.). Production will start only after these materials are delivered.
• If no texts are provided, we can prepare them for you for an additional fee, according to the price list.

3. Samples and References

• Before purchasing, clients can review samples and references of our previous work, published on our website.
• These examples indicate the style, quality, and type of results you can expect.
• By purchasing, you acknowledge our production style and accept that the delivered work will follow a similar standard.

4. Subscription and Payment

• Our services operate on a monthly subscription basis, unless otherwise specified.
• Payment is always made in advance for the upcoming month.
• Subscriptions can be canceled at any time, but cancellation becomes effective only at the end of the current paid billing cycle.
• All fees are non-refundable. This includes full and partial refunds — even if the client chooses not to use the service or is dissatisfied with the results.

5. UK Right of Withdrawal (Digital Services)

• Under UK law, digital services delivered electronically and starting immediately after purchase are exempt from the 14-day right of withdrawal.
• By purchasing our services, you explicitly agree that:
  • Delivery of the service will begin immediately, and
  • You lose the legal right to withdraw from the contract once digital delivery has started.

6. Delivery and Deadlines

• Delivery times are approximate and depend on your cooperation in providing materials.
• Delays in providing materials (texts, logos, instructions) may postpone delivery and do not entitle you to refunds.
• Completed projects will be sent digitally in agreed formats.

7. Client Obligations

• You are responsible for the legality and ownership of all materials you provide.
• You confirm that provided texts, images, logos, and music are free of third-party rights or that you hold proper licenses.
• We are not liable for any copyright or trademark infringements arising from client-supplied content.

8. Creative Process and Use of AI

• The majority of our content is produced with the help of artificial intelligence (AI) tools.
• By purchasing, you acknowledge and accept that AI is part of the creative process.
• You provide initial instructions, but LuxoMedia retains creative freedom in how these instructions are interpreted and applied to deliver professional, efficient, high-quality results and to prevent unreasonable demands for unlimited changes.

9. Revisions

• Packages include the delivery of content as described in the price list.
• Revisions are not included by default. Any requested changes or corrections are billed separately according to our current pricing.
• Extensive rework due to unclear or incomplete client instructions will also be charged.

10. Intellectual Property Rights

• After full payment, all usage rights to the delivered work (videos, audio, web pages) are transferred to you.
• LuxoMedia retains the right to use completed works for internal documentation, quality control, and as portfolio samples, unless you explicitly object in writing.

11. Pricing and Changes

• Prices are displayed in our packages and may change at any time.
• Ongoing subscriptions will not be affected by price changes until the next renewal period.
• Additional services outside the package (e.g., extra revisions, custom requests) will be billed separately.

12. Limitation of Liability

• We provide our services with professional care, but results may vary depending on provided materials and instructions.
• LuxoMedia is not responsible for indirect, incidental, or consequential damages, such as lost profits or business opportunities.
• Our liability is always limited to the amount paid for the specific service.

13. Termination of Service

• We reserve the right to suspend or terminate services if:
  • Payments are not made on time,
  • The client misuses the service or provides illegal content, or
  • The client breaches these Terms.

14. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the United Kingdom. All disputes shall be resolved exclusively by the competent courts of the UK.